This Shipping Policy applies to orders accepted by FireTac Safety following an approved quotation, proforma invoice or written order confirmation.
Order Processing
Estimated production and processing times will be stated in the applicable quotation or order confirmation. Timing begins after the order is accepted and any required payment or deposit is received.
Orders may require additional processing or production time during periods of unusually high demand, product launches, emergencies, or other circumstances that may affect normal processing schedules.
After acceptance, customers receive written order confirmation and, when available, shipping confirmation and tracking information.
Shipping Charges
Available shipping methods and charges will be stated in the quotation, proforma invoice or order confirmation.
Shipping charges may depend on:
- Delivery address
- Package weight and dimensions
- Selected shipping method
- Product quantity
- Carrier rates
Any free-shipping offer applies only under the conditions stated with that promotion.
Estimated Delivery
Estimated delivery dates will be stated in the quotation or order confirmation and are not guaranteed arrival dates.
FireTac Safety is not responsible for carrier delays caused by weather, service interruptions, emergencies, customs inspections, incorrect addresses, or circumstances outside our reasonable control.
Tracking
When tracking is available, it will be provided to the email address used for the order. Tracking information may take up to 48 hours to update after the carrier receives the package.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected.
Once an order has been shipped, we cannot guarantee that the address can be changed or the package redirected. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost, Delayed, or Stolen Packages
If tracking shows no movement for an unusual period, contact us so we can assist with a carrier investigation.
If tracking marks a package as delivered but it cannot be located, please:
- Confirm the delivery address.
- Check entrances, mailrooms, secure locations, and surrounding areas.
- Ask household members, building staff, or neighbours.
- Contact the carrier.
- Notify FireTac Safety promptly.
FireTac Safety is not automatically responsible for packages lost or stolen after confirmed delivery, but we will assist where reasonably possible.
Damaged Packages
Inspect your order promptly after delivery. If it arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with:
- Your order number
- Photographs of the packaging
- Photographs of the product
- A description of the issue
Keep the product and packaging until the claim has been resolved.
International Shipping
International shipping may be offered to selected destinations. Customers are responsible for import duties, taxes, customs charges, brokerage fees, and local regulatory requirements unless otherwise stated in the accepted quotation or sales agreement.
Customs delays are outside our control. If an international shipment is rejected, abandoned, or returned because charges were unpaid or delivery was refused, applicable shipping and return expenses may be deducted from any refund.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after processing has begun.
