We want you to be satisfied with your purchase. Eligible products purchased directly from FireTac Safety may be returned within 30 days after delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, the product must generally be:
- Unused and unworn
- Clean and uncontaminated
- In its original condition
- Returned with original labels, accessories, manuals, and packaging
- Accompanied by valid proof of purchase
Trying on an item solely to check its fit is acceptable, provided it remains clean, undamaged, and otherwise resalable.
Non-Returnable Products
Unless required by law, we may not accept:
- Used, worn, washed, altered, or damaged products
- Contaminated safety or protective equipment
- Products exposed to fire, excessive heat, chemicals, fuels, oils, bodily fluids, smoke, or hazardous materials
- Customized or personalized products
- Gift cards
- Clearance or final-sale products
- Products returned more than 30 days after delivery
- Products purchased from an unauthorized or unrelated seller
- Items missing labels, parts, accessories, or original packaging
For health and safety reasons, contaminated equipment must not be shipped back without written authorization.
Starting a Return
Before returning an item, contact FireTac Safety and provide:
- Your name
- Order number
- Product being returned
- Reason for the return
- Photographs if the product is defective, damaged, or incorrect
We will provide return instructions and, where applicable, return authorization. Unauthorized returns may be delayed or refused.
Return Shipping
Unless the product arrived defective, damaged, or incorrect, customers are responsible for return shipping costs. Original shipping charges are not refundable unless required by law or the return resulted from our error.
Use a trackable shipping method. FireTac Safety is not responsible for an unauthorized return lost in transit.
Inspection and Refunds
Returned products are inspected before approval. If approved, the refund will be issued to the original payment method, normally within 5–10 business days after inspection.
Banks and payment providers may require additional time to post the refund.
We may reduce or refuse a refund if a returned item shows use, damage, missing parts, contamination, or handling beyond what is reasonably necessary to check fit and condition.
Exchanges
To request a size or product exchange, contact us before returning the original item. Exchanges depend on product availability.
Customers may be responsible for return and replacement shipping when the wrong size or product was ordered.
Incorrect, Defective, or Damaged Orders
Contact us within 7 days of delivery if you receive:
- The wrong product
- The wrong size
- A damaged item
- An item with an apparent manufacturing defect
- An incomplete order
Include photographs and retain all packaging while we review the claim.
Order Refusal and Undeliverable Packages
If an order is refused or returned due to an incorrect address, failed delivery, unpaid customs charges, or failure to collect the package, associated shipping and handling costs may be deducted from the refund.
Purchases From Other Sellers
Products purchased through Amazon, eBay, a dealer, distributor, or another marketplace must normally be returned through that seller according to its return policy. Warranty claims may still require proof that the seller was authorized.
